Data Analytics to Optimize Accounts Receivable Collections

Using Data Analytics to Optimize Accounts Receivable Collections

Accounts receivables are the often-overlooked lifeline of your business. While sales figures might grab the headlines, the true heartbeat of your company’s financial health lies in the timely collection of outstanding invoices. It’s the cash flowing in from these accounts…
Role of Emotional Intelligence in Customer Experience

What Role Does Emotional Intelligence Play in Customer Experience?

Businesses are progressively recognizing the pivotal role of emotional intelligence (EI) in shaping customer experiences. Did you know that there is a 22x increase in the likelihood of better performance for businesses that place a premium on emotional intelligence? In…
Steps to Ensure Consistency in Customer Experience

What are the Steps to Ensure Consistency in Customer Experience Across All Touchpoints?

Providing a consistent customer experience across all touchpoints is crucial. Did you know that 73% of consumers point to customer experience as an important factor in their purchasing decisions, yet only 49% say that companies provide a good customer experience?…