High-Expectation CX Delivered
Our call center services can provide flexible solutions year-round for Inbound, Outbound and Lead generation, during peak seasons or support new product launches to maximize your potential.
We offer omni-channel customer experience services with high levels of accessibility and reliability of information for customers. NCRi takes pride in offering seamless On-shore, Near-shore, and Off-shore CX to its clients. Our customer service agents are highly skilled and trained to ensure a high level of contact centre services. Specializing in inbound call centre services, outbound call centers, and customer retention, we offer higher efficiency at a lower cost; dominating the call centre industry for years. Our virtual sales team tailors customer experience solutions according to your varying needs.
Artificial Intelligence
Lead Generation Services
With our call center services, clients can stop worrying about leads, opportunities, and sales and focus on product improvement.
Outbound Call Center Services
We provide a consistent experience to your consumers across all channels, including phone, chat, email, text, and social media.
Inbound Call Center Services
We provide several inbound call center solutions including awareness, customer retention, generating leads, and onboarding calls.
Enabled to Empower You
Business Intelligence
Business Intelligence experts managing analytics and predictive reporting.
Experienced Workforce
Highly Qualified and experienced workforce to fulfill client expectations in no time.
In-house Psychologists
In-house Psychologists to design strategies and improve performance.
We Create Smarter Customer Experiences That Earn Loyalty & Trust
Omni-Channel Support
No touchpoints in the customer journey are left unattended.
24/7 availability
Our well trained and professional specialists resolve customer queries and sales all around the clock 365 days a year.
Multiple time zones
Multiple call forwarding and time based routing with multilingual staff gives an edge to cater to all time zones at all times.
Experience
Highly skilled and trained staff add value by smooth run of communication, tech support and problem solving within no time with utmost professionalism.
Scalability
Our strategies to limit costs and increase revenue results in growth for our clients.
Automation
we take pride in our automated CX and data management tools, making our operations efficient.