Customer Experience

High Expectation CX - Customer Experience

High-Expectation CX Delivered

Our call center services can provide flexible solutions year-round for Inbound, Outbound and Lead generation, during peak seasons or support new product launches to maximize your potential.

We offer omni-channel customer experience services with high levels of accessibility and reliability of information for customers. NCRi takes pride in offering seamless On-shore, Near-shore and Off-shore CX to its clients. Our customer service agents are highly skilled and trained to ensure a high level of contact centre services. Specialising in inbound call centre services, outbound call cent and customer retention, we offer higher efficiency at a lower cost; dominating the call centre industry for years. Our virtual sales team tailors customer experience solutions according to your varying needs.

Artificial Intelligence

Lead Generation Services

With our call center services, clients can stop worrying about leads, opportunities, sales and focus on product improvement.

Outbound Call Center Services

We provide a consistent experience to your consumers across all channels, including phone, chat, email, text, and social media.

Inbound Call Center Services

We provide a number of outbound call center solutions including awareness, customer retention, generating leads and onboarding call.

Enabled to Empower You

Business Intelligence

Business Intelligence

Business Intelligence experts managing analytics and predictive reporting.

Experienced Workforce

Experienced Workforce

Highly Qualified and experienced workforce to fulfill client expectations in no time.

In-house Psychologists

In-house Psychologists

In-house Psychologists to design strategies and improve performance.

We Create Smarter Customer Experiences That Earn Loyalty & Trust

Omni-Channel Support - Customer Experience

Omni-Channel Support

No touchpoints in the customer journey are left unattended.

24 Hours Availibility - Customer Experience

24/7 availability

Our well trained and professional specialists resolve customer queries and sales all around the clock 365 days a year.

Multiple Time Zones - Customer Experience

Multiple time zones

Multiple call forwarding and time based routing with multilingual staff gives an edge to cater to all time zones at all times.

Experience - Customer Experience


Highly skilled and trained staff add value by smooth run of communication, tech support and problem solving within no time with utmost professionalism.

Scalability - Customer Experience


Our strategies to limit costs and increase revenue results in growth for our clients.

Automation - Customer Experience


we take pride in our automated CX and data management tools, making our operations efficient.


Let's Grow Together