It is your accounts receivable (AR) staff that is responsible for fueling the fires of your business if cash is the gasoline that drives your company. Having a clear perspective of how the company is tracking its collections and where…
Enhancing Customer Relationships Through Better Accounts Receivable Practices
You may be surprised to hear that 84% of C-suite executives and other financial executives see CX as an integral aspect of Account Receivables practices. There were 103 influential decision-makers surveyed for the 2022 AR Pulse Check by SSON and…
How to Develop a Proactive Accounts Receivable Policy?
Is your cash flow feeling sluggish? I have a solution for you and that is a perfect AR strategy! Money that is due to a company by its customers for products or services that were bought on credit is referred to…
Integrating Accounts Receivable with Your ERP System for Better Efficiency
Did you know that about 82% of small businesses fail due to cash flow problems.? Integrating AR with your ERP system can be a game-changer for financial visibility, cash flow management, and overall business efficiency. Let’s dive into why this…
What Role Does Emotional Intelligence Play in Customer Experience?
Businesses are progressively recognizing the pivotal role of emotional intelligence (EI) in shaping customer experiences. Did you know that there is a 22x increase in the likelihood of better performance for businesses that place a premium on emotional intelligence? In…
What are the Steps to Ensure Consistency in Customer Experience Across All Touchpoints?
Providing a consistent customer experience across all touchpoints is crucial. Did you know that 73% of consumers point to customer experience as an important factor in their purchasing decisions, yet only 49% say that companies provide a good customer experience?…
How does Employee Engagement Affect Customer Experience?
Let’s get to know that the secret to a fantastic customer experience isn’t just the latest tech or fancy marketing. It’s something much more human—employee engagement. When your team is fired up and genuinely invested in their work, it creates…
How do you Build Trust and Credibility Through Customer Experience?
Did you know that 73% of customers say a good experience is key in influencing their brand loyalties? Building trust and credibility with your customers isn’t just a nice-to-have—it’s essential for the long-term success of your business. Trust and credibility…
What Impact Does Customer Experience Have on Brand Loyalty?
Customer complaints are not just occasional inconveniences but pivotal moments that can make or break a business. Do you know that 77% of customers will forgive a poor experience if a company handles complaints effectively? This underscores the critical importance…
How do you Handle Customer Complaints to Enhance Their Experience?
Did you know that 67% of customers cite bad experiences as a reason for churn, but only 1 out of 26 unhappy customers complain? This highlights the critical role of effective complaint handling in shaping the customer experience. In a…