We make processes simpler & easier

Tailored and Scalable Solutions for Organizations of All Sizes, from Regional to Global Brands

Why Choose NCRI

We are Committed

We transform the entire customer experience, by empowering and developing our team, enabling technology to drive innovation, and continually improving our processes.

Our Services

With swiftly changing market trends and high-expectation consumers we have expanded our services, equipping our partners to reach full potential by bringing together technology and human ingenuity. Adding substantial value to our delivery, fitting to the global financial conditions.

Accounts Receiveable-Management

Account Receivables

CONCEPTUALIZATION | QUALITY MANAGEMENT | IMPLEMENTATION.

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Customer Experience

Customer Experience

OMNI-CHANNEL SOLUTIONS | B2B & B2C | SEAMLESS AND EFFICIENT CX/ STATE OF THE ART CX OUR VIRTUAL SALES TEAM TAILORING SOLUTIONS ACCORDING TO YOUR VARYING NEEDS ALL YEAR ROUND

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HR Support

HR Support

ACCESS TO GLOBAL TALENT | RIGOROUS SCREENING | ALTERNATIVE WORK ARRANGEMENTS | WITH NCRi; DEMOGRAPHICS, NEW TALENT EXPECTATIONS, ALTERNATIVE WORK ARRANGEMENTS WILL NOT BE A CHALLENGE ANYMORE

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Bookkeeping and Data Entry

Bookkeeping & Data Entry

DRIVE SUSTAINABLE GROWTH | BOOKKEEPING SOLUTIONS | DATA ENTRY SPECIALISTS  DELEGATE MUNDANE TASKS | SAVE TIME AND ENERGY | REDIRECT TOWARDS YOUR CORE TASKS | MAXIMIZE EFFICIENCY.

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Software Development

Software Development

CUSTOM SOFTWARE DEVELOPMENT | APP DEVELOPMENT | LOGISTICS | TELEMEDICINE

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IT Enabled Services

IT Enabled Services

PROACTIVE DESKTOP SUPPORT PROGRAMS | DIGITAL INSIGHTS | TECHNOLOGICAL ASSISTANCE

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Data Analytics

Data Analytics

BI EXPERTS | DATA- DRIVEN TRANSFORMATION | TURNING OPPURTUNITY INTO VALUE | BUSINESS ANALYTICS | PRDICTIVE REPORTING BUSINESS INTELLIGENCE HAS BECOME THE CORE OF EVERY BUSINESS WE OFFER THE BEST

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Network Design

Network Design & Optimization

360⁰ NETWORK SOLUTIONS | NETWORK MAPPING | PROXY SERVER OPTIMIZATION | NETWORK AUDITS

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NCRI by the numbers

1900

Employees

14

Locations

7

Countries

87+

Languages

Why Choose Us

Why Choose Us

At NCRI we value our clients and strategic partners, providing them with the best, most cost-effective business solutions. Bringing cutting-edge technologies and innovative strategies to the table, because we believe when we grow, you grow.

What Our Clients Say

Don’t Just Take it from Us⏤See What Our Customers Say.

Executive Vice President – Canadian Bank

Over the years I have come to appreciate that this organization truly embraces the partnership mentality in a client-driven business

Executive Vice President - Canadian Bank

Vice President – Canadian Telecom Company

I would like to recognize NCRi for being an instrumental partner in performance across multiple segments on our portfolio. It’s critical to our brand that we have partners who can share in resources when needed, while keeping our brand’s reputation and customer experience as a top priority.

Vice President - Canadian Telecom Company

From our blogs

Three Pillars of Exceptional Customer Experiences

The Three Pillars of Exceptional Customer Experiences Across Platforms

Delivering first-rate exceptional customer experiences across a variety of platforms is not only a desirable objective; it is an absolute need. Keap reported that Companies that enhance customer experience report a 42% increase in customer retention, 33% in customer satisfaction,…
Dynamics of Customer-Centric BPO

The Dynamics of Customer-Centric BPO: Strategies for Success

The emergence of customer-centric methods has brought a shift in perspective in BPOs. The concept of Customer-Centric Business Process Outsourcing, which is sometimes abbreviated as CC-BPO, centers on the alignment of business operations with the requirements and preferences of customers. Research…
Quality Assurance in BPO: Ensuring Superior CX

Quality Assurance in BPO-Ensuring Superior Customer Experiences

Quality Assurance (QA) is the backbone of the BPO industry, where providing outstanding client experiences is of utmost importance. With a 90% success rate in managing inbound calls and an astonishing organizational improvement of up to 55%, ContactBabel’s Guide 2019–20 attests…
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