Umair Shafiq, Author at NCRi

Understanding the Need for Contact Centre Compliance and How Much It Will Cost Your Business?

Relationships with customers and the revenue they generate are both very important to the success of any business. However, as companies deal with private client information, contact center compliance is more important than ever. Let’s discuss the importance of contact…

Artificial Intelligence in CRM: A New Way of Transforming CRM in 2023

Artificial Intelligence in CRM: A New Age of Transforming CRM in 2023

By 2023, AI in CRM have undergone a dramatic transformation as businesses begin to fully use its potential to improve customer experiences, streamline operations, and fuel expansion. It is projected that by 2023, organizations using AI would see gains of…

Communication Strategies for Success in the Dynamic BPO Industry

As the foundation for developing meaningful connections with customers, meeting their specific needs, and providing outstanding service, communication is crucial to the business process outsourcing (BPO) sector. Communication strategies that can adapt to and prosper in a business where technology,…

Customer Management Tips to Keep Existing Customers Satisfied And Build New Customers

A loyal customer base is a gold mine of revenue potential. Their continued patronage of your company’s goods and services ensures the health and expansion of your business. Strong client ties make them less susceptible to rivals’ offerings. Let’s get…

Most Dependable Ways to Increase Your Account Receivables Management

Account Receivables Management (ARM) is like a guardian angel for businesses, protecting them from the dangers of unpaid bills and cash flow troubles. Without it, companies face the agony of a cash flow problem, missed growth chances, damaged relationships, and…

Maximizing Your Business’s Marketing and Sales Strategy through Data Analytics

Think back to the era before data analytics, when business was a wild, untamed frontier full of uncertainty and devastating obstacles. Businesses navigated treacherous landscapes with sheer intuition, risking it all on gut feelings and the unpredictable whims of the…

Vitality Of Reliable Bookkeeping Services In Your Business

Why is Bookkeeping Services Essential to Your Business?

There is one element in the humming, complex world of business that protects the wellness of the company’s finances and allows it to expand. It’s the unsung hero that records all of your business’s dealings, monitors cash flow, and reveals…

Transforming Customer Service through Advanced AI Techniques

Empowering Customer Experience with Artificial Intelligence: Trends and Insights Artificial Intelligence is revolutionizing customer service in today’s rapidly changing digital world by enabling more tailored interactions and faster responses. Organizations may learn a great deal about their customers’ tastes, habits,…

Unveiling the Impact of Business Intelligence on CX Transformation

What are Business Intelligence and CX Transformation and how they are helping corporates in achieving Competitive Excellence? Quality and a competitive edge are necessary for sustained success in today’s fast-paced business world. In this respect, the contributions played by the…

Elevating Customer Experience: The Path to Modernizing Your CX Infrastructure

Providing exceptional customer experiences has become a business imperative. Customers now expect seamless interactions, personalized services, and effortless journeys across multiple channels. To stay ahead of the competition and meet these rising expectations, it’s crucial to modernizing your cx infrastructure.…

Author: Umair Shafiq (page 11)