Account Receivables Archives

How Behavioural Data is Changing the Way Collections Are Handled?

For years, debt collection followed a predictable rule book: calls at set times, standard scripts, and rigid escalation schedules. It worked, but only up to a point. Today’s customers expect personalization in every interaction, from retail to banking to healthcare.…

Collections Without Complaints: How CX-Led Outreach Is Redefining Debt Recovery

Collections is no longer just a back-office function; it’s a frontline customer experience moment. As customer expectations rise and regulatory scrutiny intensifies, organizations across the financial services, healthcare, utilities, and government sectors are facing a common challenge: how to recover…

AR Agent Training: The Foundation of Modern Collections

From Follow-Ups to Trust: How AR Agent Training Is Transforming Customer-Centric Debt Collection

Late payments are no longer just a finance issue; they’re a customer experience challenge. In today’s competitive and highly regulated environment, businesses can’t afford aggressive or outdated debt collection practices. Customers expect transparency, empathy, and professionalism even when money is…

Make Payments Easy and Cut Costs with Accounts Receivable Portals

The way companies manage accounts receivable (AR) can significantly impact both their cash flow and customer satisfaction. Traditional AR processes like manual invoicing, phone calls, and back-and-forth emails often lead to inefficiencies, delayed payments, and strained customer relationships. To address…

Leveraging Predictive Analytics to Detect and Mitigate Financial Fraud

Financial fraud remains one of the most persistent and costly challenges facing organizations today. From invoice manipulation and payment fraud to identity theft and account takeovers, fraudulent activities continue to evolve in complexity and scale. As digital transactions increase and…

How ESG & Sustainable Finance Are Changing Credit & Collection Practices?

For years, credit and collections were viewed purely through a financial lens:What is the customer’s creditworthiness? Are invoices being paid on time? How much risk can the business tolerate? But now, the definition of “good business” has expanded far beyond…

How to Use Data Visualisation to Detect Payment Behavior Patterns Early?

If there’s one truth every AR leader knows, it’s this: payment delays rarely happen overnight. They build up quietly through changes in customer habits, minor inconsistencies in invoices, shifts in purchasing cycles, and early signs of financial stress, all of…

How to Design a Customer-Centric AR Strategy That Strengthens Relationships?

For most businesses, Accounts Receivable (AR) is seen as a function of numbers, invoices, and due dates. But in reality, AR is far more personal. It is the final stage of the customer journey and one of the biggest contributors…

The Role of Machine Learning in Minimizing Bad Debts for SMEs

For small and medium-sized enterprises (SMEs), maintaining a healthy cash flow is the foundation of financial stability and business growth. Yet, one persistent challenge threatens this balance: bad debts. These unpaid invoices not only reduce profitability but also drain time…

Overcoming Cash Flow Challenges with Supply Chain Planning

Cash Flow fuels operations, pays suppliers, supports employees, and powers growth initiatives. Yet rising inflation, supply chain disruptions, and fluctuating interest rates are making it harder than ever to maintain liquidity. Companies are now realizing that improving cash flow requires…

Category: Account Receivables