One of the most important factors in determining success in BPO is the ability to create stellar customer experiences that are memorable. The goal is not just to maximize productivity; rather, it is to include empathy in every encounter. To…
Surviving a Recession: Why Outsourcing Your CX Operations is a Smart Move for Your Business in 2023
Are you running a business and feeling the crunch of a recession? It can be tough to keep your head above water when budgets are tight and revenue streams are dwindling. But have you considered outsourcing your customer experience (CX)…