One of the oldest and most popular methods of marketing is lead generation. Marketers have adopted this methodology in one way or another, for years. Regardless of it being one of the most used methods, even experienced marketers sometimes face…
Top Outbound Call & Contact Center KPIs and Metrics That Matter
Contact centers are sophisticated operating facilities that employ a variety of tools and software to provide an exceptional customer experience at a low cost. Improvement in contact center performance is always critical to achieving, hence constant tracking of outbound call…
What Is an Outbound Call Center: Contact Center Best Practices
What is an outbound call? If you have ever asked yourself this question, you are in the right place. To determine if this is the right time to add an outbound call center to your business, you need to first…
Ways Retail Businesses Can Benefit From Outsourcing Contact Centers
Retail is selling goods or services from a business to a consumer. Unlike wholesale, which deals with purchases in bulk, retail deals with transactions of small quantities for the consumer’s own use. In today’s day and age retail businesses have…
Customer Experience for GEN-Z; can your business keep up?
Customer service can make or break any business. Being available for your customers at all times and delivering seamless CX is absolutely essential for a business to grow and retain customers. To be able to deliver a good customer experience…
Optimize Account Receivables with Automation
Automating your account receivable processes means you will use software to do tasks that were otherwise done manually. These tasks are time-consuming, repetitive and carry huge risk or error. It would have been a walk in the garden if we…
A Guide to Your Credit Management Strategy
Credit management consists of granting credit to your clients, extending a payment plan, payment recovery, and ensuring both the customer and company comply with the predetermined credit policy. Ideally, credit management would be; extending payment terms to clients where they…
Gain Financial Stability – Learn How AR Can improve your Cash Flows
Cash flow is the capital that you receive and that which has to be paid by you. It’s the sum total of the inflow and outflow of cash, the inflow must be equal to or greater than the outflow to…