The tech industry is fast-paced and constantly evolving, making it challenging for businesses to keep up with the demands for skilled professionals. With the current trend of layoffs in the tech sector, companies may need help to source and recruit…
Streamlining IT Sector Sourcing: Proven Tactics for Efficient Sourcing and Hiring.
As the demand for specialized Information Technology (IT) resources continues to grow, companies in the North American market face an ever-widening talent deficit. To remain competitive, organizations must find an efficient way to IT sector sourcing. fortunately, IT resource outsourcing…
How To Choose The Right Software Development Partner?
Are you prepared to take on that software project you’ve been putting off? Have you been wanting to get involved but don’t know where to begin? Is the prospect of seeking assistance frightening to you? If you said yes to…
How is Information Technology Accelerating the BPO industry?
Soto has stated that where there is a company nowadays, there is information technology. It allows organizations to save capital, energy, and time. Nowadays, it is impossible to think of a company without ICT.Despite, its importance, Asian country display varying…
How Cyber Security Issues are Important in the BPO Industry?
Cybersecurity is considered to be a crucial aspect of any business as it guards against illegal theft or exploitation of all sorts of data. The data may be related to some delicate and personal information, protected health information, any sort…
A Dummy’s Guide to Manage a Millennial Workforce
‘’Mutatio’’ the Latin word for change, remains to be the only constant in this expeditious, hasty, and rather bustling world we all inhabit. It is no longer simple nor is it black and white. We don’t judge a fish on…
How Can You Save Money With Call Centers Outsourcing?
Let’s Understand Customer Experience Outsourcing Simply put, the direct one-on-one connection between a customer making a purchase and a representative of the company selling it is known as customer service. Customer service is also extended to customers after the purchase…
Embracing the Future: Humanizing Hybrid Workplaces
When in the year 1989, urban sociologist Ray Oldenburg was defining his theory of a “third place”, he was certainly focusing on a missing element from American society. He referred to space for individuals beyond work and home. A space…
Best practices and tools for QA in a call center
What Does The Term QA imply? With the rising importance of Net Promoter Score (NPS) and customer satisfaction surveys (CSAT), BPOs have shifted their attention towards excellent quality assurance both to customers and clients. So what exactly does the quality…
The Future of HR – An Approach to Futuristic Technology with 3E’s
Humans have always used technology to extend their mental and physical capabilities. Today we are advancing towards a world where information and knowledge are converging into a virtual network that can be managed and accessed easily. All modern-day business departments,…